Creating an Agreement

To create a customer and an agreement go to the create tab and select the finance application option.

The first page will require you to enter the details of the customer's purchase. Simply enter the details in the spaces provided and the system will work out the details of the repayment amounts and you will see this on the left-hand side of the screen. The first payment date must be no sooner than 7 days in the future and no later than 60 days in the future. We would always recommend that it is set after their next payday.

Next, you need to select whether the customer has an existing account. If they do, select yes and have the customer enter their username and password - please do not enter yours.

If the customer does not have an existing account, select no and follow the instructions to create the customer account.

Next, the customer can enter their personal details.

The next step is an affordability check. Whilst we recommend that this is completed to ensure that the customer will be able to afford their agreed repayments; you are able to have this step removed if you don't want it included. You will need to contact us to request this.

If a customer pays nothing for an important item, such as rent/mortgage, council tax or utilities, they will be asked to provide a reason for this.

You will then need the customer to fill out their direct debit details. Please make sure the customer checks the box confirming they are authorised to set up the direct debit.

The customer will be asked to confirm that their account details are correct. The must confirm this to move on to the next stage.

You will then come on to the terms and conditions page. There is a box containing the terms and conditions for the customer to read. They will simply need to scroll down using the bar on the right of the box.

The customer will need to check the boxes to confirm their understanding of the terms and conditions and the contract.

Finally, the contract is created and the terms are laid out for the customer, including the repayment schedule and the name that will appear on their bank statement. The right to cancel is an important section to highlight to the customer as it explains that they are not able to cancel.

The customer needs to check the box confirming that they understand the contract and wish to be legally bound by its terms. They then need to sign using your touchscreen or mouse.

The customer will be asked to confirm that their account details are correct. The must confirm this to move on to the next stage.

The Agreement has now been completed and confirmation will appear explaining how payments will appear on the customer's bank statement.