Creating an Agreement

To create a customer and an agreement go to the create tab and select the finance application option.

The first page will require you to enter the details of the customer's purchase. Simply enter the details in the spaces provided and the system will work out the details of the repayment amounts and you will see this further down the screen. As the customer will be paying their first instalment as a part of the finance application the deposit is optional, the customer will then choose how much they wish to pay for their first instalment. Then they will select the date they would like their future payments to start, this must be at least 10 working days in the future and no more than 60 days in the future. We would recommend setting payments up after their next pay day.  

Next, you need to select whether the customer has an existing account. If they do, select yes and have the customer enter their username and password - please do not enter yours.

If the customer does not have an existing account, select no and enter the customers email address and allow them to create their own password.

Next the customer can enter their personal details.

The next step is to set up the customers direct debit and agree to the terms and conditions. The customer will need to enter their account number and sort code and then check the boxes highlighted below to confirm that they understand the terms and conditions of the contract before clicking to go to the next page.

The next step is an affordability check. Whilst we recommend that this is completed to ensure that the customer will be able to afford their agreed repayments; you are able to have this step removed if you don't want it included. You will need to contact us to request this.

If a customer pays nothing for an important item, such as rent/mortgage, council tax or utilities, they will be asked to provide a reason for this.

Finally, the contract is created and the terms are laid out for the customer, including the repayment schedule and the name that will appear on their bank statement. The right to cancel is an important section to highlight to the customer as it explains that they are not able to cancel.

The customer needs to check the box confirming that they have read and understand the contract and wish to be legally bound by it's terms. They then need to sign using your touch screen or mouse.

Once the customer has signed and selected the Next Page button their account will be processed and you will now receive confirmation that the account has been set up. The Agreement is now set up and the customer will receive an electronic copy of their agreement via email.