Signing a remote agreement

This is an article for customers who are looking for assistance with the signing of a remote agreement. If you are a partner looking for assistance with creating a remote agreement then please click here.

If you are a new PayItMonthly customer the retailer will set up an account for you using your email address and you will receive the email below inviting you to set your password. 

Once you click the "Set Password" button you will be redirected to a screen where you can create your password. You will be required to fill in both the "New Password" and "Confirm New Password" boxes and then click the "Submit" button. 

If you already have a PayItMonthly account and do not need to set a password then you can use the link in the second email you received to directly access your agreements to sign.

Once you have clicked the link to sign your agreement you will be redirected to a log in screen where you can sign in with your Email address and Password. If you cannot remember your password for any reason there is a Forgot your password button located on the screen to reset it.

If you have signed in by either creating a password or using your existing credentials you will be redirected to a screen that will have your agreements that are waiting to be signed on. Click "Sign Here" on the agreement you wish to complete to proceed.

Next, you will be required to fill in some information regarding your payment. You can choose between making your payments monthly or every four weeks (Please note, if you require weekly or fortnightly payments then please call us on 0333 212 3914 and we will be able to amend this for you after you have signed the agreement). You can adjust the number of instalments up to the maximum amount allowed by the retailer who generated the agreement. Then you will need to select how much you wish to pay for your first instalment to be taken on the day of signing and the dates for the future payments to start. Once you have filled in all the information click on the "Next Page" button to proceed.

On the next screen you will have to enter and confirm some information about yourself including your name, date of birth, contact details and address. Some of these details may have been filled in by the retailer when they created the agreement. Please check the information to ensure there are no errors before proceeding. If you have been at your current address for less than 2 years then you may need to enter your previous address as well. 

Now you will need to enter your Account Details for us to set up your direct debit. You will also be required to check all of the boxes to confirm that you understand the Terms and Conditions and that you are happy to be bound by their terms to proceed. Both the Direct Debit Guarantee and the full Terms and Conditions can be accessed by the links on the page. 

Next, you will need to complete the affordability check and upload your Proof of Address and your Proof of ID. Please note if for any reason you do not pay a bill that is deemed essential you may need to provide a reason for this as you can see in the screenshot below. For the Proof of Address and Proof of ID, you will need to click on the relevant option and upload a photo or scan of the required document. 

Finally you will review all the information that you and the retailer have entered to make sure that all details are correct. You will then be required to confirm that you have read and understand the contract before signing in the box using your mouse or touchscreen. 

Once you have signed and clicked to go to the Next page your application will be processed and you will receive the result as to whether you have been accepted on the next screen.