Customer

Information for customers paying through PayItMonthly

Why Is My Credit Being Affected

Why is my credit file impacted when I am making payments? Whilst making reduced payments has a negative impact on your credit file, it makes less of a negative impact in comparison to making no...

Avatar

By Chris Pursey

updated 6 months ago

What ID/Proof of address do I need to supply?

Types of ID you could supply would be something that proves your identity, this would usually be photo ID, for example; a drivers licence. We would also accept a bank card or birth certificate on...

Avatar

By Chris Pursey

updated 6 months ago

How do we contact you?

You can contact us via the methods below: Telephone 0333 212 3914 0333 212 2141 We are normally open: 9AM - 5.30PM Monday to Thursday* 9AM - 5PM Friday* 9AM - 1PM Saturday *(excluding public...

Avatar

By Chris Pursey

updated 6 months ago

I haven't received the agreed goods or service

If there is a problem with the goods or service received, you can contact the company directly to raise this; or alternatively you can contact us to inform us of the problem, and we will happily...

Avatar

By Chris Pursey

updated 6 months ago

I have accidentally cancelled my direct debit, how can I set it back up?

If you have cancelled your direct debit payments to us in error, you can contact us to let us know and we can reinstate payments by simply setting the direct debit back up. You will need to give...

Avatar

By Chris Pursey

updated 6 months ago

Do you only take payments monthly?

When you sign the Agreement and set up your payments, you will only be able to set them on a monthly or four-weekly basis. However, if you find you find that you are not happy with the monthly...

Avatar

By Chris Pursey

updated 6 months ago

Can I cancel/get a refund?

Once you have agreed on a sales contract with the company, you are unable to cancel it or get a refund if you have signed on the business premises or you are buying bespoke goods or services....

Avatar

By Chris Pursey

updated 6 months ago

I cannot afford my repayments

We understand that from time to time, people experience a change in circumstances and this could mean they are unable to manage their agreed instalment amount. We will be happy to work with you...

Avatar

By Chris Pursey

updated 6 months ago

About PayItMonthly

PayItMonthly offers interest-free credit to help you spread the cost of your purchase. How it works: If you want to spread the cost of your purchase, you can simply fill out the online...

Avatar

By Chris Pursey

updated 6 months ago

Why is your name on my bank statement?

BPS re:PAYITMONTHLY, PAYITMONTHLY FLEXP, PAYITMONTHLYFLEXP or Flexplans Ltd will appear on you bank statement. The name used will depend on the payment method (Direct Debit, Credit or Debit Card)...

Avatar

By Chris Pursey

updated 6 months ago

Can I make extra or increased payments?

Yes. You can call up and make extra payments or increase your payments as and when you want to. There is no penalty for making over-payments, so there is no need to worry about being charged for...

Avatar

By Chris Pursey

updated 6 months ago