Why Is My Credit Being Affected
Why is my credit file impacted when I am making payments? Whilst making reduced payments has a negative impact on your credit file, it makes less of a negative impact in comparison to making no payment at all. If you are seeing a negative on your...
What ID/Proof of address do I need to supply?
Types of ID you could supply would be something that proves your identity, this would usually be photo ID, for example; a drivers licence. We would also accept a bank card or birth certificate on occasion if necessary. Proof of Address you ar...
How do we contact you?
You can contact us via the methods below: Telephone 0333 212 3914 0333 212 2141 We are normally open: 9AM - 5.30PM Monday to Thursday* 9AM - 5PM Friday* 9AM - 1PM Saturday *(excluding public holidays) Email contact@payitmonthly.uk sup...
I haven't received the agreed goods or service
If there is a problem with the goods or service received, you can contact the company directly to raise this; or alternatively you can contact us to inform us of the problem, and we will happily liaise with the company for you to get the issue re...
I have accidentally cancelled my direct debit, how can I set it back up?
If you have cancelled your direct debit payments to us in error, you can contact us to let us know and we can reinstate payments by simply setting the direct debit back up. You will need to give us new authorisation and once received, we reset th...
Do you only take payments monthly?
When you sign the Agreement and set up your payments, you will only be able to set them on a monthly or four-weekly basis. However, if you find you find that you are not happy with the monthly payments later down the line, you can call us and we c...
Can I cancel/get a refund?
Once you have agreed on a sales contract with the company, you are unable to cancel it or get a refund if you have signed on the business premises or you are buying bespoke goods or services. There is no cooling off period for such sales. You...
I cannot afford my repayments
We understand that from time to time, people experience a change in circumstances and this could mean they are unable to manage their agreed instalment amount. We will be happy to work with you and discuss a reduced payment amount for an agreed ...
About PayItMonthly
PayItMonthly offers interest-free credit to help you spread the cost of your purchase. How it works: If you want to spread the cost of your purchase, you can simply fill out the online application form. It takes just a few minutes and the d...
Why is your name on my bank statement?
BPS re:PAYITMONTHLY, PAYITMONTHLY FLEXP, PAYITMONTHLYFLEXP or Flexplans Ltd will appear on you bank statement. The name used will depend on the payment method (Direct Debit, Credit or Debit Card) that you are using. FlexPlans is a trading style o...
Can I make extra or increased payments?
Yes. You can call up and make extra payments or increase your payments as and when you want to. There is no penalty for making over-payments, so there is no need to worry about being charged for doing so.
What is a County Court Judgement?
If you have received court papers in the post from us it means, we have been trying to contact you to resolve an unpaid debt for some time and have exhausted all other options. Luckily, even if you have received court papers, it is not too late an...